Shipping Policy

Currently we only ship within the USA .

Orders are generally shipped within 48 hrs. (Monday – Friday) using USPS
the quality delivery time is 3-7 days. (Monday – Saturday) using DHL Express
the quality delivery time is 2-4 days

Shipping rates are:

$5.99 for all Products using USPS
$20.99 for all Products using DHL Express

While we comply with use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.

Order changes

Once your order has been confirmed, it can't be modified or cancelled. If you would like to return a product, you've got to start the returns procedure once you've got received the item.

Item not received

If you've got successfully placed an order and haven't received it yet while the tracking status shows it's delivered. you would like to contact the carrier to seek out your Products as once the item is bagged we do not have control over it (once it’s by the carrier ) , but if the problems still persists kindly email us Mail: helpdesk@centronilo.com we'll try our greatest to help you.

Sometimes tracking information won't be available. this might flow from to technical issues thanks to which the tracking information isn't updated on the app. In such cases, if you're still unable to locate your item, contact us  Mail: helpdesk@centronilo.com we'll assist you...

⏱ Contacting Hours:

Mon-Fri: 8:00 am - 5:00 pm

Sat: 8:00 am - 3:00 pm

Sun: 9:00 am - 2:00 pm

Phone: +62812-2577-7022
Email: helpdesk@centronilo.com

Return Policy

If you would like to return an item to centronilo.com, please follow the instructions below within 30 days of delivery.

Safely pack the things within the original packaging that came with the merchandise . All Products must be returned in fitness . If the Products received is broken, please contact Customer Service.

Contact us for Returning Instructions:

Mail: helpdesk@centronilo.com
Phone :+62812-2577-7022
  

Shipments must be pre-dispatched employing a traceable method like USPS or insured mail .

Please note:

Customers got to charge a fee to return the products to us. Shipping and handling charges and other fees aren't reimbursed. We cannot accept cash payments on delivery.

you want to provide a legitimate tracking number when filling out the return form for your return to be processed successfully.

Regular products are often returned for a refund, replacement, or a credit hold, while special or custom products can only be returned for change.

Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you'll receive an email confirming that your return is complete. If there's a refund, it are going to be issued within 7 days. Please note that, counting on the financial organization , it'll take another 3-5 working days for the credit to be credited to your account.

Have any questions?

centronilo.com Team is happy to help!

Email us at: Mail:  helpdesk@centronilo.com

Refund Policy

Returns

We understand that there are times you would possibly not like your Products product, and that we offer a 30 day window to return your product for a refund if in unused and excellent condition. If you'd wish to return your item, there's a $20 restocking fee, but you'll be liable for paying the shipping back to us, so as to urge refunded you want to contact us at
Mail: helpdesk@centronilo.com before returning the item for return instructions

Exchange
so as to exchange a product please contact us at  Mail: helpdesk@centronilo.com and that we will process the exchange a 20$ restocking fee may apply

Defected

If you discover your order is flawed you would like to contact us at    Mail:  helpdesk@centronilo.com  with photos of the Products product (no got to return the item) we'll immediately send a new Products

Not as described or wrong Product

If you discover your order is flawed you would like to contact us at  Mail: helpdesk@centronilo.com with photos of the merchandise we'll provide a return shipping label once it’s tracking we'll ship a new Products immediately

Change of mind:

Change of Mind isn't acceptable. No Any return Or Refund will Process. Please Note! color or texture could also be different from photo as each product is naturel and handmade,

Cancel order

we usually ship immediately the orders

Therefore if you would like to cancel your order please contact us immediately will send an invitation by the processing department but we will not guarantee however you'll always return the order once you received

* All refunds are going to be issued after receiving the returned product and inspected it's going to take up to
7 business to reflect in to your checking account
we actually try hard to form our customers satisfied

⏱ Contacting Hours:

Mon-Fri: 8:00 am - 5:00 pm

Sat: 8:00 am - 3:00 pm

Sun: 9:00 am - 2:00 pm

Phone: +62812-2577-7022
Email: helpdesk@centronilo.com

FAQ's

When will I receive my items?

All items are produced and shipped from our facility within 3 to 7 business days from the time of purchase. Standard shipping times, then apply. Click the tracking information located in your confirmation email to look at your shipping details and time interval. Deliveries may take longer for international orders thanks to customs regulations within your country. Please contact us :Mail: helpdesk@centronilo.com if your order hasn’t arrived within the expected time interval .

Where is my item?

you'll view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). additionally , you'll simply enter your order # within the ‘track packages’ link listed within the support section of our website.

What methods of payment does one accept?

We accept all major credit and debit cards, including Visa, MasterCard. 

does one accept PayPal?

Yes

does one accept Pre-Paid gift cards?

No

does one ship internationally?

Currently, we are shipping to USA only.

what proportion does it cost to ship to my country?

Pricing will depend upon the country during which you reside and therefore the number of things that you simply are purchasing. Exact pricing are often found by clicking “Buy it now” and entering in your address before completing the checkout process.

Your page isn't loading, what’s happening?

Please contact us and tell us about the difficulty you're having in order that we will fix it ASAP.

Do I keep getting a mistake message, what’s happening?

Please contact us and tell us about the difficulty you're having in order that we will fix it ASAP.

I just noticed that I chose the incorrect item by mistake, are you able to swap my product?

Please contact us as soon as you discover out that you simply have made a mistake . If we catch the difficulty before the item goes into production, we will make the change. Remember, we attempt to send out your product ASAP so act fast!

I just noticed that I chose the incorrect size by mistake, are you able to fix this?

Please contact us as soon as you discover out that you simply have made a mistake . If we catch the difficulty before the item goes into production, we will make the change. Remember, we attempt to send out your product ASAP so act fast!

I just noticed that I entered the incorrect shipping address. What should I do?

Please contact us as soon as you discover out that you simply have made a mistake . If we catch the difficulty before the item ships, then we will make the change. Otherwise, we'll need to wait until the item is returned to us.

what's your return/exchange policy?

Return Policy

If you would like to return an item to centronilo.com, please follow the instructions below within 30 days of delivery. Safely pack the things within the original packaging that came with the merchandise . All Products must be returned in fitness . If the Products received is broken , please contact Our Customer Service.

Exchange
so as to exchange a product please contact us at   Mail: helpdesk@centronilo.com and that we will process the exchange a 20$ restocking fee may apply

What happens if the item was “Returned to Sender”?

If your order has been listed as “undeliverable” and returned back to us, we'll ship the package to you at no additional cost

What happens if my item is damaged?

If your item has any defects or errors on our part, we'll replace the item at no additional cost. The damaged product doesn't got to be returned. If we are unable to exchange the merchandise due to inventory issues, we'll refund you or send you a comparable item of your choice.

What happens if my item is broken after washing?

We strongly recommend reading the washing instructions found on the packing slip of your product. Designs are meant to last after many correct washings. Designs aren't meant to last after being mistreated. If you think that your product is flawed , please contact us.

What do I do if I received the incorrect product or my product is defective?

If this happens, we are truly sorry. Please email us at Mail: helpdesk@centronilo.com and tell us your order number and the way we tousled . we'll lookout of you and canopy all costs of getting you the proper product. we'll send you a replacement product and buy your shipping to send that one back to us. We are human and do make mistakes. we'll confirm to correct the difficulty ASAP!

⏱ Contacting Hours:

Mon-Fri: 8:00 am - 5:00 pm

Sat: 8:00 am - 3:00 pm

Sun: 9:00 am - 2:00 pm

Phone: +62812-2577-7022
Email: helpdesk@centronilo.com