Return Policy

If you would like to return an item to centronilo.com, please follow the instructions below within 30 days of delivery.

Safely pack the things within the original packaging that came with the merchandise . All Products must be returned in fitness . If the Products received is broken, please contact Customer Service.

Contact us for Returning Instructions:

Mail: helpdesk@centronilo.com
Phone :+62812-2577-7022
  

Shipments must be pre-dispatched employing a traceable method like USPS or insured mail .

Please note:

Customers got to charge a fee to return the products to us. Shipping and handling charges and other fees aren't reimbursed. We cannot accept cash payments on delivery.

you want to provide a legitimate tracking number when filling out the return form for your return to be processed successfully.

Regular products are often returned for a refund, replacement, or a credit hold, while special or custom products can only be returned for change.

Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you'll receive an email confirming that your return is complete. If there's a refund, it are going to be issued within 7 days. Please note that, counting on the financial organization , it'll take another 3-5 working days for the credit to be credited to your account.

Have any questions?

centronilo.com Team is happy to help!

Email us at: Mail:  helpdesk@centronilo.com

 

Refund Policy

Returns

We understand that there are times you would possibly not like your Products product, and that we offer a 30 day window to return your product for a refund if in unused and excellent condition. If you'd wish to return your item, there's a $20 restocking fee, but you'll be liable for paying the shipping back to us, so as to urge refunded you want to contact us at
Mail: helpdesk@centronilo.com before returning the item for return instructions

Exchange
so as to exchange a product please contact us at  Mail: helpdesk@centronilo.com and that we will process the exchange a 20$ restocking fee may apply

Defected

If you discover your order is flawed you would like to contact us at    Mail:  helpdesk@centronilo.com  with photos of the Products product (no got to return the item) we'll immediately send a new Products

Not as described or wrong Product

If you discover your order is flawed you would like to contact us at  Mail: helpdesk@centronilo.com with photos of the merchandise we'll provide a return shipping label once it’s tracking we'll ship a new Products immediately

Change of mind:

Change of Mind isn't acceptable. No Any return Or Refund will Process. Please Note! color or texture could also be different from photo as each product is naturel and handmade,

Cancel order

we usually ship immediately the orders

Therefore if you would like to cancel your order please contact us immediately will send an invitation by the processing department but we will not guarantee however you'll always return the order once you received

* All refunds are going to be issued after receiving the returned product and inspected it's going to take up to
7 business to reflect in to your checking account
we actually try hard to form our customers satisfied

⏱ Contacting Hours:

Mon-Fri: 8:00 am - 5:00 pm

Sat: 8:00 am - 3:00 pm

Sun: 9:00 am - 2:00 pm

Phone: +62812-2577-7022
Email: helpdesk@centronilo.com